Return & Replacement Policy – Micodus Products

At Tecniforge, we are committed to delivering high-quality Micodus GPS tracking solutions to our customers. We understand that product defects can occur, and we strive to provide a seamless return and replacement process to ensure customer satisfaction.

1. Eligibility for Return & Replacement

Customers may request a return or replacement under the following conditions:

The product exhibits a manufacturing defect or malfunctions under normal usage conditions.
The defect must be reported within 7 days of delivery.
The product must be returned in its original condition, including all packaging, accessories, and documentation.
A valid proof of purchase (invoice or receipt) is required.

Non-Eligible Returns

Returns will not be accepted if:
❌ The defect is caused by improper installation, mishandling, unauthorized repairs, or physical damage.
❌ The request is made after the 7-day return window.
❌ The product is missing original packaging, accessories, or documentation.

2. Return Process

To initiate a return or replacement, please follow these steps:

Contact Us – Notify our customer support team via sales@tecniforge.com or call +92 3111 88 4444 within the return window.
Provide Details – Submit a detailed description of the issue, along with photos or videos to assist in the assessment.
Evaluation & Authorization – Our team will review the request and, if approved, issue a Return Authorization (RA) with shipping instructions.
Return & Inspection – Upon receiving the returned item, we will inspect it to verify the reported defect.
Resolution – If the defect is confirmed, we will proceed with a replacement or refund as per policy.

3. Refund & Replacement Policy

Replacement – A replacement unit will be provided for verified defective products.
Refund – If a replacement is unavailable, a full refund will be issued to the original payment method.
Non-Defective Products – If the returned item is found to be fully functional, it will be sent back to the customer, and return shipping costs will be applicable.

4. Return Shipping Policy

Tecniforge will cover return shipping costs if the defect is confirmed.
If the product is found to be non-defective, return shipping costs will be borne by the customer.

5. Customer Support

For any inquiries or assistance regarding returns, please reach out to our support team at:
📧 Email: sales@tecniforge.com
📞 Phone: +92 3111 88 4444

This policy ensures a transparent, professional, and customer-friendly return process. Let me know if you’d like any refinements! 🚀