---
title: WhatsApp Notifications
description: Send customers automatic WhatsApp messages for invoices and payments straight from vFile.
url: "https://tecniforge.com/docs/vfile/vfile-notifications/whatsapp-notifications/"
updated: "2026-09-02"
category: vFile / Notifications
---

# WhatsApp Notifications

Keeping customers informed builds trust and cuts down on “did you get my payment?” calls. vFile can send **automatic WhatsApp messages** for new invoices and received payments, using a connected messaging service.

## How the connection works

WhatsApp sending is powered through **AndroidAPI.net**. Once your WhatsApp account is linked, vFile uses your credentials to deliver messages on your behalf. If you need this connected or changed, contact the TecniForge support team.

## Customer notifications

With customer WhatsApp notifications enabled, whenever an invoice is created or a payment is recorded, the customer automatically receives a message on their registered mobile number.

## What gets sent

- **New invoice** — a confirmation with the amount and a link to view the bill.
- **Payment received** — a thank-you note confirming the amount and the remaining balance.

The exact wording comes from your [notification templates](https://tecniforge.com/docs/vfile/vfile-notifications/notification-templates/).

## Worked example

*Rana* buys seed worth ₨9,500 and his mobile number is on his contact.

1. You finalise the sale on the POS.
2. Within moments, Rana receives a WhatsApp: “Thank you Rana, your invoice for ₨9,500 is ready” with a link to view it.
3. Next week he pays ₨9,500. On saving the payment, he gets a second WhatsApp confirming the amount received and a ₨0 balance.
4. Rana never has to ask whether his bill or payment was recorded — he has it in writing.

## What this affects

- Notifications are a **communication** layer — they do not change any figures. They simply report what your sales and payments already did.
- A customer only receives messages if their **mobile number** is on file and notifications are enabled.

## Frequently asked questions

**A customer did not receive a message — why?**
Check that their mobile number (with country code) is saved on the contact and that WhatsApp notifications are switched on for that event.

**Can I change what the message says?**
Yes — edit the wording in [Notification Templates](https://tecniforge.com/docs/vfile/vfile-notifications/notification-templates/).

**How do I connect or change the WhatsApp account?**
The WhatsApp connection is set up for you — contact the TecniForge support team to connect or update it.

## Related guides

- [Admin & Group Alerts](https://tecniforge.com/docs/vfile/vfile-notifications/admin-group-alerts/) — keep your own team informed too.
- [Recording Payments](https://tecniforge.com/docs/vfile/vfile-payments-ledger/recording-payments/) — the event that triggers payment messages.

---

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